FAQs

We recommend reserving tickets online. Tickets at the door are subject to availability (especially on weekends!)

Please arrive 15 prior to your reserved time for check in. Example: if your reservation shows 5pm-6pm it means that you would need to arrive at 4:45pm and you will have time until 6pm.

Absolutely! We are a family-friendly destination!

No, unless you are a part of a party or special event and all food and beverage will be consumed in a designated area.

Your phone or camera + good vibes! You will be taking lots of awesome pictures, so we recommend you leave bulky stuff in your car.

Yes! We gladly offer discounted rates for groups.
Large parties must book together in order to receive the discount pricing

All tickets are non-refundable. However, you can reschedule for a different date/time at no charge

We accept all major credit cards and cash.

No, unfortunately please leave your animal at home.

We gladly host private parties and team building events! You can book the whole museum for at a flat rate of $500/hr Monday-Sunday with a 3 hr. minimum. We offer discounted admission for each person after. For reservations please send us an email. We also host non private parties for a flat rate of $200/hr for 3 hr. We offer discounted admission for each person after.

Tickets are nonrefundable but can be exchanged.

We are a photography studio where you can take pictures and videos with your phone or camera using our professional settings, props and light

Yes all participants will be charged an admission fee. General admission is $40. Please be in time to utilize your entire hour 

BFFz pass adds tons of value if you are planning on visiting us more than once
– Discounted admission
– Exclusive discounts for additional guests

- VIP invitations to special event
-BFFZ passes must be purchased at the lounge

The safety and health of our employees and guests is our top priority and we will work with you to ensure that your time is as safe as possible.

Based on guidance from health authorities, the CDC and government agencies we’ve implemented health and safety measures for your visit to provide you with the safest experience possible. Our spaces are deep cleaned daily before opening using official CDC recommended and EPA registered cleaning solutions to fight against the virus and throughout the day our team members are trained to disinfect all touch points. Additionally hand sanitizer stations are located throughout the studio for personal use.

As things are constantly evolving in Ohio; we will monitor the situation closely and communicate our full guidelines for attendees regularly. We are erring on the side of extreme caution in order for you to have peace of mind at all times.

DO YOUR PART!

We ask that you not attend if any of the following is true for you or anyone in your party:

Within 14 days before attending the event you have tested positive, or been exposed to someone who has tested positive for, COVID-19;

Within 48 hours prior to attending the festival, you have experienced symptoms of COVID-19 (e.g., a fever of 100.4F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking muscle pain, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the Centers for Disease Control and Prevention);

Within 14 days prior to attending the event, you have traveled to any international territory identified by federal or applicable state or local governments as being subject to travel or quarantine advisories due to COVID-19.